Customer Service

Serge

 

“Our goal is to provide you, our customer, with more than just quality products.  We want to offer you a service that exceeds your expectations”

Serge Kremer, Chief Executive and Owner

 
  • Two years parts and labour Warranty
  • Free Delivery
  • Spread your payments
  • Recycle your old chiller
  • Energy Efficient
  • Contact Us


Warranty

Two years Parts and Labour Warranty

 We pride ourselves in the quality and reliability of our products but in case any issues arise we offer a two years parts and labour warranty with our products.

Extended warranties are also available for a small charge.  See our T&C’s for further details 


Delivery

To ensure excellence extends beyond our actual products we have optimised our delivery services for our fridges and freezers. We always use a specialist delivery team so our products are handled with expert care.  You can be sure your refrigeration is in the best possible hands

Our delivery is Free* and we’ll endeavour to get your order to you in 3 to 5 working days.  Please remember to leave your unit unplugged for the first 6 hours so that the gas and oil settles following delivery.

Free basic delivery is usually 3-5 working days between the hours of 08:00 and 18:00. If you need your fridge sooner we offer a next working day and timed delivery service for mainland UK, extra charges will apply.  We pride ourselves on our fast, expert delivery service – if you require urgent delivery, please call us for further information.

Although we cannot deliver to Ireland, Guernsey, Jersey, Isle of Wight etc, we can deliver to the nearest mainland UK port by special arrangement. Please call us for further details.

All delivery service prices are based on the delivery team bringing the cabinet into your ground floor premises, unpacking and installing into position.  The delivery team will also remove all packaging material.

 *extra charges may apply to Highlands and Islands

 All delivery details are in our T&C’s.


Payment

We offer a range of easy ways to pay.  Products can be purchased outright using: 

We accept Visa, Mastercard and Maestro

Or alternatively, we offer the facility to spread your payments with 0% interest, over 6 months.  

This offer has no minimum order value and will be spread over 6 equal monthly payments.

Although payments are taken monthly, weekly prices are shown as a breakdown of the total payment over 26 weeks.  The breakdown shown online includes VAT.

Please call our friendly sales team on 01455 555340/contact us to arrange this payment type as orders cannot be completed online for spread the payment orders.  

 


Recycling

When we deliver your new Husky product, we can remove your old one to be recycled. We will remove a different brand, but the unit we are removing has to be of similar size to the one we are delivering in.  We will only remove 1 item for 1 purchased. This gives you piece of mind and removes the issue of disposing of it yourself. To choose the recycling option,  tick the appropriate box when ordering on-line or mention it to our sales advisors when you order over the phone (01455 555340).

Husky is part of the government's WEEE directive (Waste Electrical and Electronic Equipment), so if you select the recycling option we will take away your like- for- like fridge or freezer and we'll make sure your old product is disposed of in an environmentally friendly way, and it won’t find its way to a landfill.


Energy Efficiency

IT SHOULDN’T COST THE EARTH!

At Husky we don’t expect you to pay more to save the planet. Whereas other brands will sell you an energy saving fridge at a premium price all of our fridges come with high energy efficiency as standard. 

How do we achieve this ? By having energy efficiency in the forefront of our minds when we design our products here in the UK and by the quality of our manufacturing in our wholly owned factory in China. For example LED lighting is standard in all of our products, our doors are self-closing double glazed and we use maximum levels of high-performance pressure foam insulation. Most importantly since 2011 we have been using only the natural hydrocarbon refrigerant gases R600 and R290 in our bottle coolers. This means they use a lot less energy and have much lower Global Warming Potential.

We work closely with our suppliers to produce packaging from renewable sources.

We were also one of the first refrigeration companies to comply voluntarily with the UK Waste Electrical and Electronic Equipment (WEEE) regulations for the collection, treatment, recycling and safe disposal of old refrigerators.